Please remember that Bridge is not officially supported by Files & Folders. We don't advertise this feature on App World because we can't guarantee it will work for all users, smartphones, bridge versions etc. There are a number of things that affect Bridge access:
- If your phone is managed by a BlackBerry Enterprise server, the PlayBook actively prevents 3rd party apps from accessing Bridge files in an attempt to keep company data within corporate boundaries.
- Before you can access Bridge it must be unlocked using the icon next to the clock on your PlayBook. Then start Files & Folders
- Make sure you are running the latest Bridge, Smartphone OS and PlayBook OS versions.
- Try accessing Bridge from the browser by typing file:/// into the address bar, then selecting "BlackBerry" from the list of folders.